Satisfaction Surveys

Online research methods are ideally suited to Satisfaction based research, loyalty and advocacy measurement projects and trackers. iReach Market Research has significant experience using Advocacy measures such as Net Promoter Score (NPS) as created by Bain & Co and Satmatrix.

Customer Satisfaction

Customer satisfaction research can identify your organisations strengths and weaknesses and identify strategies to increase and retain your customer base. We adopt flexibility when it comes to researching customer satisfaction; we adopt a flexible approach to ensure your organisation has a 360° view of your customer’s experience.

Employee Satisfaction

Often an essential component of organisational training and development, Employee Satisfaction surveys provide a picture of your organisation’s needs. These surveys can be used to solicit employee opinions on a variety of issues such as the company’s success in communicating its mission to employees, or local issues such as quality of the working environment. These surveys often contain a series of multiple choice items grouped along one or more dimensions of the organisation or employees department.